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A site for people who create complex products.
No Comments on New to design? I never want to see you start a design without these two elements in place
Jul 7, 2017
• Hiring, Visual design

New to design? I never want to see you start a design without these two elements in place

If you’re new to design – maybe you’ve gone through a UX / Design bootcamp, maybe you’re coming from a illustration or fine arts background, here’s the …read more

No Comments on Letter to a mid-level UX designer who’s looking to move into a leadership position
Jun 7, 2017
• Career

Letter to a mid-level UX designer who’s looking to move into a leadership position

  Here’s my high-level rollup that you could talk about in the interview – As an individual contributor who is leadership potential:    Design is the what …read more

No Comments on 5 mistakes I see students make on UX portfolios
Feb 7, 2017
• General Assembly, Portfolios

5 mistakes I see students make on UX portfolios

I hope this article helps people new to the design profession create better portfolios (and book more interviews). As a design professional, I’ve seen hundreds of student …read more

No Comments on Changing organizations isn’t easy – to effect change, make sure you have a strong base and a good plan
Jan 28, 2017
• Book review, Strategy

Changing organizations isn’t easy – to effect change, make sure you have a strong base and a good plan

The ability to change is a skill that every business needs ingrained. Business is constantly in flux. The organization needs to constantly adapt in size and skill …read more

No Comments on ‘Influencers’ Book review part 1
Jan 21, 2017
• Book review

‘Influencers’ Book review part 1

Influencers is a great book, one I think that everyone should read.  Most business books have 10% of useful advice. And while Influencers has some great stories …read more

No Comments on Increase recall and understanding by taking organized and hand-written notes
Jan 16, 2017
• Habits

Increase recall and understanding by taking organized and hand-written notes

It’s important to take meeting notes. For engineers and designers especially, decisions find expression in our work – so it’s important to record and catalog conversation, decisions …read more

No Comments on Why it’s so critical to have realistic data in your mockups
Jan 8, 2017
• Habits, Teams

Why it’s so critical to have realistic data in your mockups

Here’s a real conversation that I had with a developer recently: As a designer, it’s easy enough to put together a mockup with data that isn’t real …read more

No Comments on User personas are useless and wasteful, just have everyone talk to real customers instead
Dec 12, 2016
• User Personas

User personas are useless and wasteful, just have everyone talk to real customers instead

Here’s a truth we need to accept: designers for the most part love personas – but they are not helpful. Not in the least. I’ve never found …read more

No Comments on Want to learn everything about your co-worker’s motivations in 5 minutes? Ask how they are measured
Nov 10, 2016
• Teams

Want to learn everything about your co-worker’s motivations in 5 minutes? Ask how they are measured

It can be easy to misunderstand people, leading to all sorts of missed opportunities. Oftentimes it can be a simple mis-read of the circumstance’s of a given …read more

No Comments on Influence at scale, part 3: Investigate, Articulate, Engage
Oct 27, 2016
• Teams

Influence at scale, part 3: Investigate, Articulate, Engage

This is part 3 of my review of Samantha Soma’s workshop at the June 2016 Enterprise UX (no affiliation) conference in San Antonio, TX. See part 1 …read more

No Comments on Telling the Right Story: How to Stay Above Water in the Enterprise
Oct 19, 2016
• Leadership

Telling the Right Story: How to Stay Above Water in the Enterprise

Designing for large enterprise companies can be exhausting. With so many moving parts, siloed teams, and tangled lines of communication, you can find yourself treading water in …read more

No Comments on Influence at scale, part 2: Designing healthy habits for the design organization
Oct 6, 2016
• Teams

Influence at scale, part 2: Designing healthy habits for the design organization

“Design is a behavior, not a department” – David Milne This is part 2 of my article series about Samantha Soma’s workshop at the 2016 Enterprise UX …read more

No Comments on Influence at scale, part 1: behaviors that help teams work together, trust each other and rack up big wins
Sep 26, 2016
• Teams

Influence at scale, part 1: behaviors that help teams work together, trust each other and rack up big wins

In June of 2016 I attended a workshop by Samatha Soma. Samantha is a UX professional within GE, helping them to cement the influence of their design …read more

No Comments on How checklists can help product teams become less tribal and more scalable
Aug 30, 2016
• UX tools

How checklists can help product teams become less tribal and more scalable

“Our great struggle in medicine these days is not just with ignorance and uncertainty,” Gawande says. “It’s also with complexity: how much you have to make sure …read more

No Comments on 4 ways to make meetings less of a time-wasting hellscape
Aug 17, 2016
• Organizations

4 ways to make meetings less of a time-wasting hellscape

Articles about making better meetings won’t win many clicks. For high-performing teams, it’s a small but critical piece of the overall puzzle. Follow these easy steps to …read more

No Comments on 108 billion business emails per day – we can’t end this insanity but we can make it (slightly) better
Jul 30, 2016
• Product management

108 billion business emails per day – we can’t end this insanity but we can make it (slightly) better

I’ve got bad news for everyone: email isn’t going away. In 2014 businesses sent 108.7 billion emails per day, according to a study published by Radicati. That’s …read more

No Comments on Let’s be comfortable with uncertainty, says IxD founder Greg Petroff
Jul 13, 2016
• Conferences

Let’s be comfortable with uncertainty, says IxD founder Greg Petroff

This is a summary of a talk by Greg Petroff, founder of IxD and CXO (Chief Experience Officer) at GE Digital. He spoke as the Keynote at …read more

No Comments on How to find success when you’re new to a company, project or team
May 27, 2016
• Teams

How to find success when you’re new to a company, project or team

Many projects don’t start with a UX designer or researcher as part of the team – they’re often brought in after a few weeks (or months) into …read more

No Comments on How to effectively present research findings so people give a damn
Apr 1, 2016
• Teams

How to effectively present research findings so people give a damn

How we structure a presentation might seem like small potatoes. And it might not seem appropriate content for a website on enterprise UX design. With 10 years …read more

No Comments on How to build quantitative, data-driven user personas for less than $30
Mar 11, 2016
• User Personas

How to build quantitative, data-driven user personas for less than $30

Today I was lucky enough to watch a presentation by Eric Taylor Ph.D., one of Rackspace’s data scientists. He gave a presentation on building fast and rigorous …read more

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Recent Posts
  • New to design? I never want to see you start a design without these two elements in place
  • Letter to a mid-level UX designer who’s looking to move into a leadership position
  • 5 mistakes I see students make on UX portfolios
  • Changing organizations isn’t easy – to effect change, make sure you have a strong base and a good plan
  • ‘Influencers’ Book review part 1
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